Seller Payment Policy
Effective Date: 1 April 2025

At Jynara Logistic Private Limited, we are committed to providing a transparent and efficient payment process for all registered sellers on our fashion marketplace, RetailRiver.in. This Seller Payment Policy outlines the terms and timelines associated with payments made to sellers for products sold through our platform.

1. Payment Cycle

  • Sellers will receive payments on a weekly basis, specifically every Tuesday, for all orders successfully delivered and completed by the previous week (Monday to Sunday).
  • Only settled and non-returned transactions are eligible for payment during the cycle.
  • Transactions flagged for return, refund, or dispute will be excluded from the payment cycle until fully resolved.

2. Payment Method

  • Payments will be made through bank transfer (NEFT/IMPS/RTGS) to the seller’s registered bank account provided at the time of onboarding.
  • Sellers must ensure that accurate and up-to-date banking information is provided and maintained in their seller profile.

3. Deductions and Charges

The following deductions may apply before disbursing seller payments:

  • Marketplace Commission Fee: A fixed percentage agreed upon during registration.
  • Shipping and Handling Fees (if applicable).
  • Taxes (GST/TDS): As per prevailing government laws.
  • Return/Refund Adjustments: If a customer returns or cancels an item, the associated amount will be adjusted in the upcoming cycle.

4. Invoice and Statement

  • Sellers will receive a detailed payment statement each week, outlining:
    • Gross sales amount
    • Applicable deductions
    • Net amount payable
  • This statement will be sent via email and can also be accessed through the seller dashboard on RetailRiver.in.

5. Delayed or Failed Payments

  • If a payment fails due to incorrect banking details, sellers will be notified immediately via email.
  • Jynara Logistic Private Limited is not responsible for delays caused by incorrect information provided by the seller or technical issues with the seller’s bank.

6. Dispute Resolution

  • Sellers may raise disputes related to payments by writing to jynaralogistic@gmail.com within 7 days of receiving the payment statement.
  • All disputes will be resolved within 5-7 business days from the date of submission, subject to review.

7. Amendments to the Policy

  • Jynara Logistic Private Limited reserves the right to amend this policy at any time.
  • All updates will be communicated to sellers via email or posted on the seller dashboard with at least 7 days’ notice.

8. Contact Information

For any payment-related queries, please contact us at:

Jynara Logistic Private Limited
1 Eldeco Centre, Near Metro Station, Malviya Nagar, South Delhi – 110017
Email: jynaralogistic@gmail.com | info@retailriver.in
Phone: 9211243481