Seller Documentation Policy
Effective Date: 1 April 2025

This Seller Documentation Policy outlines the necessary documents and compliance requirements for sellers to onboard and operate on RetailRiver.in, a fashion marketplace managed by Jynara Logistic Private Limited.

1. Mandatory Documents for Registration

All sellers must submit the following documents during the registration process:

  • Company PAN Card (in the name of the business)
  • GST Registration Certificate
  • Bank Account Details with a cancelled cheque or bank statement
  • Proof of Business Address (electricity bill, rent agreement, etc.)
  • Authorized Signatory ID Proof (Aadhaar card, passport, voter ID)
  • Trademark Certificate (optional but recommended for branded products)

2. Verification Process

  • Once documents are submitted, they undergo a verification process by the compliance team of Jynara Logistic Private Limited.
  • This process typically takes 2–3 working days, subject to the accuracy and completeness of the documentation.
  • Sellers will receive onboarding confirmation upon successful verification.

3. KYC & Bank Account Validation

  • Sellers must ensure that the name on the bank account matches the registered business name.
  • In case of mismatch or discrepancies, the onboarding may be delayed or declined.
  • KYC re-verification may be requested periodically or upon major changes (e.g., business name change).

4. Ongoing Document Maintenance

  • Sellers are responsible for maintaining up-to-date documents at all times.
  • Expired, inaccurate, or outdated documents must be replaced within 7 days of notification.
  • Failure to comply may result in a temporary suspension of the seller account.

5. Compliance with Laws

  • All sellers must ensure their documents comply with applicable Indian laws, including GST norms, income tax regulations, and e-commerce rules.
  • Falsifying or forging documents is a criminal offense and will lead to blacklisting and potential legal action.

6. Confidentiality and Security

  • Seller documents are stored securely and accessed only by authorized personnel.
  • Documents are used solely for onboarding, compliance, and legal purposes.

7. Document Update Process

  • To update documents, sellers must email the new files to jynaralogistic@gmail.com with the subject: “Document Update – [Seller Name]”.
  • Updated documents will be reviewed and processed within 3 business days.

8. Contact Information

For any documentation-related assistance, reach out to:

Jynara Logistic Private Limited
1 Eldeco Centre, Near Metro Station, Malviya Nagar, South Delhi – 110017
Email: jynaralogistic@gmail.com | info@retailriver.in
Phone: 9211243481