Payment Policy
Effective Date: 1 April 2025

This Payment Policy defines the terms and processes related to transactions on RetailRiver.in, operated by Jynara Logistic Private Limited. It governs how payments are collected from customers and disbursed to sellers on the platform.

1. Customer Payment Collection

  • All customer payments for purchases made on RetailRiver.in are collected by Jynara Logistic Private Limited via secure online payment gateways (credit/debit cards, UPI, net banking, wallets, etc.).
  • Cash on Delivery (COD) is available for eligible orders and serviceable locations as determined by our logistics partners.
  • Customers receive a payment confirmation and digital invoice after successful transactions.

2. Seller Payment Disbursement

  • Payments collected from buyers are remitted to sellers after deducting applicable charges and only for successfully delivered and completed orders.
  • The standard payment cycle is every 7 days from the date of order delivery.
  • Sellers will receive payment directly into their registered bank account.

3. Deductions and Charges

Before remittance, the following charges may be deducted:

  • Platform Commission Fee (as per seller agreement)
  • Payment Gateway Charges
  • Shipping Fees (if applicable)
  • GST on service charges
  • Return/Refund charges (where applicable)

A detailed payment report will be provided to sellers with each disbursement.

4. Returns and Cancellations

  • If a product is returned or an order is cancelled before disbursement, the amount will not be included in the payout.
  • In case of post-payment returns, the refunded amount will be adjusted from future payouts to the seller.

5. Taxes and Invoices

  • All seller earnings are subject to GST as applicable under Indian laws.
  • Jynara Logistic Private Limited will issue tax invoices for commission and service charges.
  • Sellers are responsible for their own GST filings and compliance.

6. Payment Dispute Resolution

  • Sellers may raise disputes related to payments within 15 days of the transaction date.
  • Disputes can be submitted via email to jynaralogistic@gmail.com with relevant order and transaction details.
  • The finance team will investigate and resolve the issue within 5–7 business days.

7. Bank Account Verification

  • Seller bank details must match the legal name of the registered business.
  • Any changes in bank details require re-verification and supporting documentation.

8. Confidentiality

All payment data is handled securely, and seller bank information is kept strictly confidential.

9. Contact Information

For payment-related support, contact:

Jynara Logistic Private Limited
1 Eldeco Centre, Near Metro Station, Malviya Nagar, South Delhi – 110017
Email: jynaralogistic@gmail.com | info@retailriver.in
Phone: 9211243481