Returns and Warranty Policy
Effective Date: 1 April 2025

At RetailRiver.in, we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with a product, our Returns and Warranty Policy outlines the steps for returns, exchanges, and warranty claims.

1. Returns Policy

We accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • Product Condition: The item must be unused, undamaged, and in the original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for processing the return.
  • Return Process: To initiate a return, contact our customer support team at info@retailriver.in or jynaralogistic@gmail.com, or call us at 9211243481. You will need to provide your order number and details of the product you wish to return.
  • Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or an error was made in the shipment. In such cases, RetailRiver.in will bear the return shipping costs.

2. Exclusions from Returns

Certain products are not eligible for return, including:

  • Customized or personalized products.
  • Intimate or hygienic products, including undergarments, swimwear, and earrings, unless unopened and in their original packaging.
  • Products on sale or clearance, unless defective.
  • Gift cards and downloadable content.

3. Warranty Policy

We offer a warranty on select products sold through RetailRiver.in. Warranty coverage depends on the manufacturer’s terms and the type of product.

  • Warranty Period: The standard warranty period for products is 6 months from the date of delivery unless otherwise specified.
  • Coverage: Warranty covers defects in material and workmanship under normal use. It does not cover damage caused by misuse, accidents, or improper care.
  • Warranty Claims: If you believe your product is defective, please contact customer support within the warranty period. You will need to provide proof of purchase, images or videos of the defect, and your order number.
  • Repair/Replacement: If a product is found to be defective, we will offer a repair, replacement, or refund, depending on the nature of the issue and the product’s warranty terms.
  • Exclusions: Warranty does not cover damage resulting from accidents, wear and tear, misuse, or unauthorized repairs.

4. Refunds

Once your return is approved, we will initiate a refund based on the following:

  • Refund Method: Refunds will be processed to the original payment method. Please allow 7-10 business days for the funds to be reflected in your account.
  • Partial Refunds: In some cases, where an item is not returned in its original condition, or if only part of an order is returned, a partial refund may be issued.
  • Non-Refundable Items: As noted earlier, some products are non-refundable, including sale items, personalized items, and certain hygiene-related products.

5. Exchange Policy

If you would prefer an exchange instead of a return, please contact us to check if an exchange is possible. Exchanges are typically allowed within 30 days of receipt and depend on product availability. Customers are responsible for the shipping costs involved in exchanges.

6. Process for Returns and Warranty Claims

  • Step 1: Initiate a Return or Warranty Claim: Contact our customer support at info@retailriver.in or jynaralogistic@gmail.com, or call 9211243481 with your order details and reason for return or warranty claim.
  • Step 2: Return Authorization: If your return or warranty claim is approved, you will receive a return authorization and instructions for shipping the product back.
  • Step 3: Product Inspection: Once we receive the returned product, it will be inspected. If the product meets the return or warranty criteria, a refund, replacement, or repair will be issued.
  • Step 4: Completion: You will be notified once your return, exchange, or warranty claim is processed and the resolution is complete.

7. Contact Information

If you have any questions regarding our Returns and Warranty Policy, please contact us:

Jynara Logistic Private Limited
1 Eldeco Centre, Near Metro Station, Malviya Nagar, South Delhi – 110017
Email: info@retailriver.in | jynaralogistic@gmail.com
Phone: 9211243481