Terms and Conditions
Effective Date: 1 April 2025

Welcome to RetailRiver.in. These Terms and Conditions govern your use of our website and services. By accessing or using RetailRiver.in, you agree to comply with these terms. If you do not agree to these terms, please do not use our services.

1. Introduction

  • RetailRiver.in is operated by Jynara Logistic Private Limited (“we,” “us,” “our”). These Terms and Conditions apply to all visitors, users, and others who access or use the website and services provided.
  • RetailRiver.in reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. We recommend reviewing these terms periodically.

2. Account Registration and User Responsibilities

  • Account Creation: To make a purchase or access certain features, you may need to create an account with RetailRiver.in. You agree to provide accurate and complete information during registration and to update it as necessary.
  • Account Security: You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use or breach of security related to your account.
  • User Conduct: You agree to use RetailRiver.in in compliance with all applicable laws and regulations. You shall not engage in any activity that could damage, disable, or impair the website or interfere with any other user’s use of the website.

3. Products and Services

  • Product Availability: We strive to ensure that all product information, including pricing and availability, is accurate. However, product availability is subject to change, and we do not guarantee the availability of all items listed on our website.
  • Product Descriptions: We make reasonable efforts to provide accurate product descriptions and images, but we do not guarantee that they are error-free. The color and appearance of products may vary depending on your device.
  • Pricing: Prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless otherwise specified. We reserve the right to change product prices at any time.

4. Orders and Payment

  • Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraud.
  • Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and other online payment systems. You agree to provide accurate and valid payment information for processing orders.
  • Order Cancellation: Orders may be cancelled according to our Refund and Cancellation Policy.

5. Shipping and Delivery

  • Shipping: We offer various shipping options for deliveries within India. Shipping charges may apply and will be calculated at checkout based on the delivery location.
  • Delivery Time: Delivery times are estimated and may vary based on the shipping method and location. RetailRiver.in is not responsible for delays caused by third-party delivery services or factors outside our control.

6. Returns and Refunds

  • Returns: Returns are governed by our Returns and Warranty Policy. You may return products in accordance with the terms specified in the policy.
  • Refunds: Refunds will be processed as outlined in our Refund and Cancellation Policy. Please review the policy for more details on eligibility, processing time, and methods.

7. Privacy and Data Protection

  • Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
  • Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, or as required by law.

8. Intellectual Property

  • Ownership: All content on RetailRiver.in, including text, images, logos, graphics, and software, is owned by Jynara Logistic Private Limited or its licensors and is protected by intellectual property laws.
  • Limited License: You are granted a limited, non-transferable license to access and use the website for personal, non-commercial use. You may not copy, modify, distribute, or otherwise exploit any part of the content without permission.

9. Limitation of Liability

  • Limitation: To the fullest extent permitted by law, RetailRiver.in and Jynara Logistic Private Limited are not liable for any indirect, incidental, special, or consequential damages arising from the use of the website or products.
  • Product Liability: We are not responsible for any injuries, damages, or losses resulting from the misuse of products purchased from RetailRiver.in.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by the laws of India.
  • Dispute Resolution: Any disputes arising out of or related to these Terms and Conditions shall be resolved through binding arbitration in Delhi, India. By using the website, you agree to waive any right to a trial by jury.

11. Termination

  • Termination by Us: We may suspend or terminate your account or access to the website at our discretion, without notice, if you violate these Terms and Conditions or engage in fraudulent or illegal activity.
  • Termination by You: You may terminate your account at any time by contacting us at info@retailriver.in or jynaralogistic@gmail.com.

12. Changes to the Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated Effective Date. You are encouraged to review these terms periodically for any updates.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Jynara Logistic Private Limited
1 Eldeco Centre, Near Metro Station, Malviya Nagar, South Delhi – 110017
Email: info@retailriver.in | jynaralogistic@gmail.com
Phone: 9211243481