Anti-Fraud and Security Policy
Effective Date: 1 April 2025

This Anti-Fraud and Security Policy outlines the measures we take to protect users, sellers, and the platform from fraudulent activities and data breaches. By using RetailRiver.in, you agree to adhere to our security protocols and cooperate with us in case of any security-related issues.

1. Fraud Prevention Measures

  • Identity Verification: We require all sellers to provide verifiable identity and business documents at the time of registration. We may also conduct periodic checks to ensure the legitimacy of accounts.
  • Payment Security: We use encrypted and trusted third-party payment gateways to process all transactions. These gateways comply with global security standards to ensure your financial details remain secure.
  • Suspicious Activity Monitoring: We continuously monitor user activity for any signs of fraudulent behavior, such as:
    • Multiple accounts from the same IP address
    • Unusual purchase patterns
    • Fake or invalid product listings
    • Chargebacks and disputed payments

2. User Responsibilities

As a user of RetailRiver.in, you are responsible for:

  • Keeping Account Information Confidential: Ensure that your account information, including your password, is kept secure and private.
  • Reporting Suspicious Activity: If you notice any unauthorized transactions, account access, or suspicious activity, you must immediately report it to us by emailing jynaralogistic@gmail.com.
  • Cooperation in Investigations: In case of fraud or suspicion of fraudulent activity, you agree to fully cooperate with any investigation, including providing necessary documents or account access.

3. Seller Responsibility

Sellers are expected to:

  • Ensure Authenticity of Listings: Sellers must only list authentic products and must not engage in counterfeit, stolen, or misleading product descriptions.
  • Product Verification: Sellers are encouraged to verify product details, including origins, trademarks, and certifications, to avoid selling fake or unauthorized items.
  • Respond to Fraud Alerts: Sellers are required to respond to fraud-related inquiries or alerts promptly and provide any requested documentation.

4. Platform Security

  • Data Protection: We implement strong encryption and security protocols to protect user data, including personally identifiable information (PII), payment details, and transaction records.
  • Secure Login and Two-Factor Authentication (2FA): To enhance account security, we may encourage or mandate the use of two-factor authentication for users accessing sensitive data or making significant transactions.
  • Firewall Protection: Our website is hosted with a reputable hosting provider and secured with state-of-the-art firewalls and security measures.

5. Fraudulent Transactions and Account Suspension

  • Suspicious Transactions: Any suspicious activity, including but not limited to, chargebacks, fake orders, and unauthorized payments, will be investigated thoroughly.
  • Account Suspension: We reserve the right to temporarily or permanently suspend accounts involved in fraudulent activities, including fake product listings, chargeback schemes, and unauthorized access to accounts.
  • Legal Action: In severe cases, where fraud results in significant losses or breach of the law, we may take legal action against the offenders.

6. Data Breach Response

  • Breach Detection: In the event of a data breach or security compromise, we will notify affected users and sellers within 72 hours.
  • Incident Response Plan: We maintain an incident response plan to ensure rapid action is taken to mitigate any damage caused by a security breach.

7. Compliance

  • GDPR Compliance: For users in the European Union, RetailRiver.in adheres to the General Data Protection Regulation (GDPR) for data privacy.
  • PCI-DSS Compliance: All payment data is processed through PCI-DSS compliant systems to ensure the highest level of security for payment transactions.

8. Contact Information

For security-related concerns or if you suspect fraud, contact us immediately:

Jynara Logistic Private Limited
1 Eldeco Centre, Near Metro Station, Malviya Nagar, South Delhi – 110017
Email: jynaralogistic@gmail.com | info@retailriver.in
Phone: 9211243481