Privacy Policy
Effective Date: 1 April 2025

At RetailRiver.in, your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it.

1. Information We Collect

We collect various types of personal information to provide you with the best possible experience. The information we collect may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, payment information.
  • Device Information: IP address, browser type, operating system, device type, and other technical details that help us improve our services.
  • Transactional Information: Order details, payment history, shipping details, and any communication with our customer service.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process your orders, ship products, and manage payments.
  • Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
  • Marketing Communications: To send promotional offers, newsletters, and updates (you can opt-out at any time).
  • Improving Services: To personalize your shopping experience and improve our website functionality.
  • Legal Compliance: To comply with legal obligations and protect our rights, property, and users.

3. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The data retention period for order-related information is 30 days from the date of the order. After this period, your personal information will be securely deleted from our systems.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us with order processing, payments, and customer support.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
  • Business Transfers: If we undergo a business transaction such as a merger, acquisition, or sale, your information may be transferred as part of the transaction.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use a combination of physical, electronic, and procedural safeguards to protect the information we collect.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience on RetailRiver.in. Cookies help us track your preferences, improve website functionality, and analyze usage patterns. You can control cookie settings through your browser settings. If you disable cookies, some features of the website may not function as intended.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data (subject to certain limitations under applicable law).
  • Opt-Out: You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@retailriver.in or jynaralogistic@gmail.com.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Jynara Logistic Private Limited
1 Eldeco Centre, Near Metro Station, Malviya Nagar, South Delhi – 110017
Email: info@retailriver.in | jynaralogistic@gmail.com
Phone: 9211243481